Frequently asked questions

The answer you are looking for surely lies in here!

Edouard Steegmann avatar Tom Médioni avatar
14 articles in this collection
Written by Edouard Steegmann and Tom Médioni

⭐️ What is the difference between Spot and apps like Robinhood, Coinbase, Cash App or Binance?

Spot = you control your funds. Centralized exchanges = you DO NOT control your funds.
Edouard Steegmann avatar
Written by Edouard Steegmann
Updated over a week ago

How to invest in Bitcoin

Buy bitcoins instantly with 💳 credit & debit card
Tom Médioni avatar
Written by Tom Médioni
Updated over a week ago

🎁 Invite your friends to earn Bitcoins

$10 per invitation after first purchase of $100 or more
Tom Médioni avatar
Written by Tom Médioni
Updated over a week ago

Do we need to buy a whole Bitcoin?

You can buy a part of a Bitcoin
Tom Médioni avatar
Written by Tom Médioni
Updated over a week ago

How to track my purchase?

Track the status of your purchase
Tom Médioni avatar
Written by Tom Médioni
Updated over a week ago

When will I receive my bitcoins?

Short answer: very soon!
Tom Médioni avatar
Written by Tom Médioni
Updated over a week ago

Where should I store my Bitcoins & other cryptos? what about network fees?

In a decentralized wallet like Spot, not on centralized exchanges.
Edouard Steegmann avatar
Written by Edouard Steegmann
Updated over a week ago

Why is there a fee for sending crypto?

Network (miner) fees explained. Also apply to Selling.
Edouard Steegmann avatar
Written by Edouard Steegmann
Updated over a week ago

💳 Supported methods of payment

VISA, Mastercard, Apple Pay
Tom Médioni avatar
Written by Tom Médioni
Updated over a week ago

🌎 Supported countries

List of all supported countries for buying and selling cryptos in Spot
Tom Médioni avatar
Written by Tom Médioni
Updated this week

My purchase has been rejected

What can I do?
Edouard Steegmann avatar
Written by Edouard Steegmann
Updated over a week ago

I cannot send my Bitcoins

Check if your purchase is approved and the Bitcoins confirmed in your wallet!
Tom Médioni avatar
Written by Tom Médioni
Updated over a week ago

I want to change my email / phone / address / credit card...

Edouard Steegmann avatar
Written by Edouard Steegmann
Updated over a week ago

I want to cancel my crypto purchase

Only possible if your purchase has not been processed yet.
Edouard Steegmann avatar
Written by Edouard Steegmann
Updated over a week ago