👉 If your purchase is pending it means that it has been approved and that the Bitcoins are being delivered to your wallet.

You need to wait until the delivery is confirmed on the Bitcoin network (this is an actual ⛓ blockchain transaction!)

⏱ In most cases, it should not take more than ten minutes to confirm the bitcoins are in your wallet.

🚨 You can track the status of your purchase in the Activity section of the Home tab.

I see a pending transaction but it takes time, why?

It means that your transaction is not validated on the blockchain yet. The bitcoin network might be very busy because a lot of people are sending & trading bitcoins at the same time, and therefore transactions can more time than usual to arrive!

Wait until it is the case and do not hesitate to contact us here so we can have a look at it.

What is the average delivery time of Bitcoins?

In most cases, it should not take more than ten minutes to confirm the bitcoins are in your wallet!

👌 There is nothing to worry about and your bitcoins should be here very soon!
Do not hesitate to ask us if you encounter any problem, we’re here to help!


Did this answer your question?